Oceanstar Industries BV
Mandatory information

Privacy Policy

This policy explains how OCEANSTAR INDUSTRIES BV handles personal data collected through this website. The data controller is OCEANSTAR INDUSTRIES BV, registered in Belgium under number 1126073394, with its registered address at Raveschoot 22, 9080 Lochristi, Belgium.

Controller

OCEANSTAR INDUSTRIES BV
Raveschoot 22, 9080 Lochristi, Belgium

Registration number 1126073394

What this policy covers, sorted by class

What you send us

Name, contact details, company name and the content of your enquiry, submitted through the contact form.

What your visit generates

Basic technical information such as pages viewed and the date and time of access, used to keep the site working.

What we do with it

Answer your enquiry, manage the business relationship that follows, and keep the website secure and functional.

What we refuse

Selling your data, automated decision-making about you, and any processing beyond what your enquiry requires.

Why we collect it, and on what basis

Personal data submitted through the contact form is used to respond to your enquiry and to manage any subsequent business relationship. Technical information is used to keep the website functioning and to understand how visitors use it. We do not use your data for automated decision-making.

Processing is based on your consent when you submit an enquiry, and on our legitimate interest in responding to business correspondence and maintaining the security of the website. Where processing is necessary to perform a contract, that contract provides the legal basis. In practice, that means the reason we hold your details changes with the reason you got in touch: a request for a quotation, a supplier introduction or a general question about our industrial solutions each rests on a different footing.

Consent

You submit the form. We reply to what you sent. That is the starting point for everything else in this policy.

Legitimate interest

Keeping business correspondence and the website itself secure, so that a normal enquiry does not have to wait on paperwork.

Contract

Where a request becomes a working agreement, the contract itself is the reason we hold the details it needs.

How long we keep it, and who else sees it

Two questions that come up most often from suppliers, customers and partners: how long does an enquiry stay on file, and does it leave the building? The short answers are below.

Enquiry data
Retained for as long as necessary to handle the enquiry and any resulting business relationship, and thereafter for the period required by applicable Belgian and EU record-keeping obligations.
Technical logs
Retained for a limited period and then deleted. They exist to keep the site running and to notice unusual access patterns, not to profile individual visitors.
Service providers
Data may be shared with providers who support the operation of this website or our business. Any such sharing is limited to what is necessary for that support.
Authorities
We disclose data to authorities only where we are legally required to do so. We do not sell personal data, and we do not pass it on for anyone else's marketing.
Industrial distribution building approach road in overcast daylight at the Lochristi site
Your rights

What you can ask us to do

Under applicable data protection law you may request access to your personal data, correction of inaccuracies, deletion, restriction of processing, and portability where applicable. You may also object to processing based on legitimate interests. Write to us in plain language and we will tell you what we hold and what we can do about it.

Access to the personal data we hold about you
Correction of anything inaccurate
Deletion, where the law does not require us to keep it
Restriction of processing while a question is open
Portability, where it applies to the data in question
Objection to processing based on legitimate interests
Privacy requests

Where to send a request about your data

Requests concerning personal data should be sent to [email protected] or by post to OCEANSTAR INDUSTRIES BV, Raveschoot 22, 9080 Lochristi, Belgium. You also have the right to lodge a complaint with the Belgian Data Protection Authority.

Email
[email protected]

Phone
756645082

Hours
Monday to Friday, 9:00 AM – 6:00 PM

Changes to this policy

This policy may be updated to reflect changes in our practices or in applicable law. The current version is the one published on this page.

Related documents: our cookie policy explains the storage used by this site, and our terms of service set out the rules for using it.

Common questions about this policy

Do you need my data to answer a general question?
No. A question about our industrial solutions or our Belgian operations can be answered without an enquiry form. Personal data is only collected when you choose to submit the contact form and tell us who you are.
Does this website use tracking for advertising?
The technical information described in this policy is used to keep the site working and to understand how it is used. For details on the storage this site places on your device, and how to control it, see our cookie policy.
How long does an enquiry stay on file?
Enquiry data is kept for as long as the enquiry and any business relationship that follows requires it, and afterwards for the period that Belgian and EU record-keeping rules require us to hold business correspondence. Technical logs are deleted after a limited period.
Can I ask you to delete what you hold about me?
Yes, in the situations set out under your rights above. Send the request to [email protected] and we will confirm what we hold, what we can remove, and what record-keeping obligations require us to keep.

Questions about how we handle data

If something here is unclear, or you want to know how it applies to your own enquiry, get in touch. The same address handles both general business questions and privacy requests, and the same registration number identifies the company in either case.